At iamonemind we're committed to your satisfaction. We understand that sometimes products may not meet your expectations, and we've designed our return policy to be fair and straightforward.

Lost Packages: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Error on Our Part: Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

Claim Process: If you notice an issue with your products or order, contact our customer support team immediately.

• Send a photograph along with a brief explanation of the problem.
• We will review the issue and notify you of the approval or rejection of a replacement/refund.
• If approved for replacement, we will ship a new order within 3 business days.
• If a refund is requested and approved, a credit will be applied to your original payment method within a few business days.

iamonemind will not grant a refund, credit your account, or replace a product in the following cases:

1. Wrong Address: If you provide an insufficient address, you will be liable for reshipment costs once we confirm an updated address with you.

2. Unclaimed Packages: You will be responsible for reshipment costs for unclaimed packages returned to our facility.

3. Customs Rejection: iamonemind is not responsible for packages rejected by customs. It's your responsibility to research import regulations for international orders.

4. Products Created but Not Shipped: Once a product has been prepared by our fulfillment team, we cannot cancel or refund the order.

By making a purchase from iamonemind, you agree to this return policy. We reserve the right to modify this policy at any time, so please review it frequently.